Terms of service

The people behind Heedlane

Heedlane is provided by Heedlane. Need a hand, have a privacy question, or spotted a billing mistake? We're an email away.

A place for your people's ideas

Heedlane helps shops, studios, creators, and teams listen to their customers and share what comes next. You need to be legally able to enter an agreement and allowed to act for the workspace you create. Keep account details accurate and your sign-in safe. The owner looks after the workspace, its team, and its plan.

Your work stays yours

You keep ownership of what you share. You give us permission to store, display, and process it to run Heedlane, including on boards made public by their owners. Share things you have the right to share. Keep it considerate: no spam, unlawful material, harassment, or someone else's private information without permission.

A roadmap shows intentions. An idea or a status isn't a promise that something will be made or delivered.

One workspace. One straightforward plan.

Your 14-day trial starts when you create a board, with no card needed. After that, it's £9/month or £90/year per workspace, with the whole team included. Both periods have the same features. You can own or join multiple workspaces; each paid workspace has its own subscription. Usage limits apply. Checkout shows the amount, period, and any applicable tax before you pay.

Paid plans renew until cancelled. Manage payments, invoices, and cancellation in workspace billing settings. Cancelling at the end of a period keeps access until then. Closing a workspace cancels its active subscription immediately and permanently removes its board content.

When trial or paid access ends, new activity pauses. We'll keep the board for 90 days, with advance reminders and time to renew or export. For a mistaken charge or refund request, email us with the billing details. We consider the circumstances and applicable law; your legal refund and remedy rights remain. We'll communicate material price changes before your renewal.

A little care keeps this good for everyone

Use Heedlane for ordinary feedback. Don't bypass access checks, scrape private information, send unsolicited bulk messages, or disrupt other people's service. We can restrict abusive activity or suspend access for a material breach and explain why where reasonably possible.

We aim to keep your space available, but maintenance, outages, and unexpected failures can interrupt access. Contact us if you need help getting to or exporting your information.

If something goes wrong, let's talk

You look after your workspace's content, team access, and use of feedback. We remain responsible for our obligations under applicable law. These terms don't take away rights or remedies that cannot legally be excluded. If there's a disagreement, contact us first so we can try to put it right.